Shipping policy

Goods Delivery

1. The methods of the Goods delivery are indicated on the Website. The possibility of delivery to the recipient’s address shall be determined at the time of placing the Order. The agreed delivery method is the method chosen by the Buyer from the available delivery methods when placing the Order.

2. The Seller will make every effort to comply with the timelines and terms of the Goods delivery specified in the Service and Support section. The delivery may be delayed due to unforeseen circumstances occurring through no fault of the Seller. Timelines for the Order fulfillment depends on the availability of the ordered items of the Goods at the Seller’s warehouse, the time required to process the Order, the method of the Goods delivery chosen by the Buyer, as well as on the address and region of delivery, and the operation of a specific delivery service.

3. The risk of accidental loss or accidental damage to the Goods shall pass to the Buyer upon receipt of the Goods by the Buyer or the Recipient. If the Goods are not delivered as a result of actions or omission on the part of the Delivery Service, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and the cost of delivery after receiving confirmation of the loss of the Order from the Delivery Service.

4. The cost of the Order delivery shall be calculated individually, depending on the region, dimensions, weight and method of delivery, and shall be indicated at the final stage of placing the Order on the Website. The cost of the Goods delivery shall be paid by the Buyer simultaneously with the payment of the Goods.

5. Upon delivery of the Order for which the Buyer chose payment upon the Order receipt as the payment method (by any delivery method chosen when placing the Order), the Order shall be handed over to the person who has provided the Order details (postal item number, full name of the Recipient, identification document) and paid the cost of the Order in full, and the Order will be considered transferred to the Buyer upon its handing over to the person who provided the Order details. The Seller may refuse to transfer the Order to a person who was not indicated as the Recipient of the Goods when placing the Order.

6. When handing over a completed and prepaid Order, the employee of the Delivery Service and/or the employee of the Seller shall have the right to request the identification document of the Buyer and/or the Recipient of the Order to record the type, number and other details of the document provided by the Buyer and/or the Recipient of the Order on the receipt for the Order. The Seller guarantees the confidentiality and protection of the personal information of the Buyer and/or the Recipient of the Order.

7. When transferring the Order, the Buyer or Recipient (if other than the Buyer) shall check the appearance and integrity of the Order packaging, the quantity of the Goods in the Order, completeness, quality (availability of visible defects) and assortment, and shall sign the document confirming the Order receipt. The Parties acknowledge the equal legal force of a handwritten signature and its facsimile reproduction by means of mechanical or other copying, in particular, using tablets for generating a facsimile signature. The employee of the Delivery Service who delivers the Goods, the employee of the Seller who issues the Goods in the store (in case of Retail Store Pickup delivery method), and the employee of the Pickup Point (in case of Pickup Point delivery method) are not technical specialists and do not provide advice on the use of the Goods. After the Buyer or the Recipient signs the document confirming the receipt of the Order, the Seller may refuse to satisfy any claims of the Buyer regarding the appearance or integrity of the Order packaging, the quantity or quality (the presence of visible defects) of the Goods in the Order, completeness or assortment of the Goods.

8. The period allotted by the Seller for the receipt of the Order by the Buyer shall be limited and shall be indicated when placing the Order at the stage of choosing the appropriate delivery method. Additional information is provided in the Help section of the Website. The Buyer may contact the Seller’s Customer Service for additional consultation by phone (toll-free) or emai .

9. Non-receipt of the Order within the period allotted by the Seller and/or the Delivery Service, in accordance with Clause 14.8 of this Agreement, from the date of its readiness for receipt (the date of the Order batching) due to circumstances depending on the Buyer shall be deemed the Buyer’s repudiation of this Agreement and shall constitute the ground for cancellation of the Order by the Seller. If the unreceived Order was prepaid, the funds shall be refunded to the Buyer in the manner in which the Goods were originally paid, minus the expenses incurred by the Seller for the delivery of the Goods. Should the Buyer provide false personal information about themselves or about the Recipient of the Goods (if other than the Buyer), the Seller shall not be responsible for the fulfillment of the Order.

10. The Buyer understands and agrees that delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. The purchase of the Goods with delivery shall not entitle the Buyer to demand the delivery of the purchased Goods for the purpose of warranty service or replacement and shall not imply the possibility of carrying out warranty service or replacement of the Goods by visiting the Buyer or the possibility of refunding the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such.

11. The Buyer can track the status of the order using the tracking number on the transport company’s website.